In the last five decades, many time-tested methods for solving problems have made way for new solutions. The best example is probably fire. For the longest time, firewood was the fuel for fire. That same firewood that has been man's indispensible aid for cooking for millennia has made way for charcoal, coal briquette, gas, induction stove, microwave oven and even now, electrical cookers. The point being made is that one no longer have to depend on firewood or even fire, to cook. This continuous renewal of solutions is a ramification of the advancing technological progress that characterises the times we live in.

“There are no new problems.
Only new solutions”

Today, in the field of human communications, the progress in information technology helmed by telephones and Internet has ushered in newer and newer modes of personal and interpersonal communication. Modes may change, but one thing will hold steadfast - personalised interaction. The personal touch is irreplaceable and indispensible and it makes all the difference in human communication.

In similar vein, organisations are what they are because of their staff - the better the staff, the more successful the organisation. But today's organisations have learnt that they can have good people at a fraction of the cost of employing them. They outsource their services instead of employ people. By outsourcing, organisations get the right people for the job. There are no salaries to pay, no benefits to provide and no office space to rent. This cost cutting leads to higher profits.

Outsourcing not only gets the work done, it does it better. Just like the firewood example, you still get the cooking done... you just do not need a fire.